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Shipping

Shipping note: We just opened! Orders placed now take about 2 to 3 weeks to ship while we get started. After that, most orders ship within about a week.

Here is how shipping works at StarrCart, in plain words.

Where we ship

We ship to addresses in the United States only. Every item we sell ships from a supplier warehouse inside the United States.

What shipping costs

Free US shipping on orders of $50 or more. The $50 counts your items after any discount (shipping and tax are not counted).

Under $50, standard shipping is $7.99 for the first item, plus $2.50 for each extra item. For example, 2 items that add up to less than $50 cost $10.49 to ship. Your cart shows how much more you need for free shipping. You see the exact shipping cost in your cart and again on the secure payment page, before you pay.

How long it takes

Each product page shows an estimated delivery time, counted from the day you order. It includes two steps:

  1. Getting your order ready. We send your order to our supplier once your payment has fully cleared, and the supplier packs it. This usually takes 3 to 6 days.
  2. Shipping. Your item travels from a US warehouse to your door by a US carrier. Warehouses are in different states, so each product has its own estimate.

You can see where your order is on the Track your order page.

All times are estimates, not promises. Carriers can be slower, especially around holidays.

If your order is late

If we cannot ship your order within the time we told you, we will email you before that time runs out. You can then choose to wait, or to cancel for a full refund. If we did not give you a time, this applies after 30 days.

Tracking

Check your order any time on the Track your order page, with your order number (or the receipt number from your payment receipt) and the email you used to pay. Once your order ships, it shows the tracking number, if the carrier gives one, and a link to the carrier's tracking page. Tracking can take a few days to start showing updates.

Orders with more than one item

Items can come in separate packages, on different days, from different US warehouses.

Damaged or missing packages

Please check your package when it arrives. If an item arrives damaged, defective, or wrong, or never arrives, email shopstarrcart@mail.grokbot.com within 30 days (with photos for damaged or wrong items) and we will replace it or refund you in full at no cost to you. See returns and refunds.